Effective Date: July 15, 2026
Every travel supplier has its own cancellation and refund rules. This Policy explains how WorldKey Travelers handles cancellations, changes, and refunds.
Supplier Rules Control Refunds
Refunds and change fees are determined by the airline, hotel, cruise line, tour operator, or other supplier who holds your reservation, plus any insurance policy you purchased. Many airfares, promotional hotel rates, and cruise deposits are non-refundable or subject to significant penalties.
Our Service and Planning Fees
Planning fees, research fees, and service fees charged by WorldKey Travelers are non-refundable once work has begun, unless we state otherwise in writing.
Requesting a Cancellation or Change
- Submit your request in writing to travel@worldkeytravelers.com as early as possible.
- Include the traveler name(s), booking reference, and the change you want.
- We will process the request during business hours and confirm the outcome and any refund amount in writing.
- For urgent changes while traveling, contact the supplier directly using the numbers on your confirmation and notify us as soon as possible.
Refund Processing
Approved refunds are processed by the supplier back to the original form of payment. Timing depends on the supplier and card issuer, and can take several weeks. WorldKey Travelers cannot advance funds before the supplier releases them.
No-Shows
Failure to check in for a flight, hotel, cruise, or tour is typically treated as a total loss with no refund. Contact the supplier or us immediately if you cannot make a scheduled service.
Travel Insurance
Purchasing a travel insurance policy at the time of your first payment is the best protection against cancellation losses. See our Travel Insurance Disclosure.
Contact Us
WorldKey Travelers Email: travel@worldkeytravelers.com Phone: +1 (516) 744-3239 Website: https://www.worldkeytravelers.com